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CTS 1155C INTRODUCTION TO CUSTOMER SERVICE AND HELP DESK CONCEPTS 3 Credits 1 lab hours

INTRODUCTION TO CUSTOMER SERVICE AND HELP DESK CONCEPTS This course is designed to provide individuals interested in a technical customer support career with the knowledge and skills to be successful in that field. This course will introduce the business, technical, and interpersonal skills needed to provide customer support. Students will gain a better understanding of the various careers in the customer support industry and the knowledge and skill sets needed to enter and advance in those careers. (Special Fee: $70.00)